Return and Refund Policy

At Chandrabazaar, we strive to ensure your complete satisfaction with your purchase. If you are not satisfied, please review our return and refund policy below:

Return Requests

Eligibility:  You can request a return within “3 days” from the delivery date. For example, if your product is delivered on “01/01/2024”, your return request must be submitted by maximum “12:00 AM on 04/01/2024”.

Branded Products

– For any branded products, the Chandrabazaar team will assist you in obtaining support from the respective brand. Please note that the brand is solely responsible for approving any claims.

Important : To process your return request, you must provide a “video of unboxing” that clearly shows the shipping label. Requests submitted without this video may not be entertained.

 Refund Process

– The refund amount will be credited back to the original payment source after deducting any promotional offers applied during the purchase.

– For cash-on-delivery (COD) returns, store credits equivalent to the amount paid will be issued. These store credits will be valid for “3 years” from the credit date.

Damaged Products

– If you receive a damaged product, please contact us immediately. After verification, we will provide either a replacement or a refund based on your preference.

How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our customer service team via cs@chandrabazaar.com or whatsap us on +918233422212
 with your order number and reason for the return.
2. Submit your video of unboxing clearly showing the shipping label.
3. Await confirmation from our team regarding the next steps.
 we’ll take maximum 24 hrs to resolve your query.

Thank you for shopping with Chandrabazaar! Your satisfaction is our priority.