return and refund policy

Return and Refund Policy

At ChandraBazaar.com, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order or if you encounter any issues, please review our return and refund policy outlined below:

1. Return and Refund Eligibility

  • Time Frame: You may request a return or refund within 3 days from the delivery date.
  • Condition: The product must be in its original condition, unused, and in the original packaging. We reserve the right to reject returns that do not meet these conditions.

2. Damaged or Defective Products

  • If you receive a damaged or defective product, we require video footage of the unboxing process clearly showing the shipping label and the damaged item. This video must be provided when you request a return or refund for damaged goods.
  • Please ensure the video captures the entire unpacking process, as it helps us assess the situation accurately.

3. Branded Products with Manufacturer Warranties

  • For branded products that come with a manufacturer’s warranty, ChandraBazaar.com will fully assist you in accessing the brand’s service and warranty support.
  • However, replacement of such branded items may not be provided by ChandraBazaar.com. You will need to rely on the manufacturer’s warranty terms for repairs or service.

4. How to Request a Return or Refund

To initiate a return or refund, please contact our customer support team at:

Include the following information in your request:

  • Order number
  • Reason for return or refund
  • Unboxing video (if applicable)

Once we receive your request, we will review it and provide further instructions.

5. Non-Returnable Items

  • Customized or personalized items are not eligible for return or refund.
  • Products that have been used or altered in any way cannot be returned.

6. Refund Processing

Refunds, if approved, will be processed back to the original method of payment, after deducting any promotional discounts if applicable, within 7-10 business days after the return has been received and inspected by our team.