to protect your rights as a customer. Please read our refund policy below:
7-Day Return Policy: We offer a 7-day return policy from the date of delivery. If you are not satisfied with your purchase, you can initiate a return request within 7 days and return the item(s) in their original condition, unused, with all original tags, labels, and packaging intact.
Easy Return Process: To initiate a return, simply contact our customer service team through our website or email, and they will guide you through the return process. We strive to make the return process as smooth and hassle-free as possible.
Refund Options: We offer two refund options for eligible returns:
Full Refund: If the returned item(s) meet our return policy criteria, we will issue a full refund to your original payment method, including the purchase price and any applicable taxes.
Store Credit: If you prefer, we can also provide a store credit for the returned item(s), which can be used towards future purchases on Chandrabazaar.com. The store credit will be equivalent to the purchase price of the returned item(s) and will be valid for a specified period of time.
Non-Refundable Items: Certain items are non-refundable and cannot be returned, including but not limited to:
Used, damaged, or altered items.
Items without original tags, labels, or packaging.
Personalized or customized items.
Gift cards or e-gift cards.
Return Shipping: The customer is responsible for the return shipping costs, unless the return is due to a mistake on our part or a defective item. We recommend using a trackable shipping method for returns to ensure the items are delivered back to us safely.
Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team immediately, and we will work with you to resolve the issue, including providing a replacement or refund.
Customer Satisfaction: Our goal is to ensure your satisfaction with your purchase from Chandrabazaar.com. If you have any concerns or questions about our refund policy, please don't hesitate to contact our customer service team, and we will be happy to assist you.
Also, we strongly believe in after sales services, so be sure that whenever you buy anything from us, your hard earn money is safe and we are truly committed to give you maximum value of your money that you spend to buy products from our website.
Note: Our refund policy is subject to change, and the most current version will be posted on our website. Please review our refund policy before making a purchase.