To ensure your rights as a customer are protected, please take a moment to review our refund policy:
7-Day Return Policy:
We provide a 7-day return policy starting from the delivery date. If you are dissatisfied with your purchase, you can request a return within 7 days and send back the item(s) in their original, unused condition, with all tags, labels, and packaging intact.
Easy Return Process:
To initiate a return, simply contact our customer service team through our website or email. They will assist you throughout the return process, aiming to make it as smooth and hassle-free as possible.
To ensure a smooth refund process, kindly follow these steps from the moment you receive your product:
1) Create an unboxing video showcasing the package box and the shipping label clearly visible.
2) In the same video, open the product and display it from all angles to verify if it is in the correct working condition or if any damage is present.
This procedure will ensure that you have received the correct product and help resolve any issues promptly if the product is faulty or damaged.
In case you need to return the item, during the return process, the courier personnel will verify that the product matches with the website describtion and immages the one you are returning, ensuring a seamless experience.
We offer two refund options for eligible returns:
If the returned item(s) meet our return policy criteria, we will issue a full refund to your original payment method, including the purchase price and any applicable taxes.
Alternatively, we can provide a store credit equivalent to the purchase price of the returned item(s). This store credit can be used for future purchases on Chandrabazaar.com and remains valid for a specified period.
Please note that certain items are non-refundable and cannot be returned. These items include, but are not limited to:
- Used, damaged, or altered items.
- Items without original tags, labels, or packaging.
- Personalized or customized items.
- Gift cards or e-gift cards.
in such cases, the return will not be picked up by the logistic team
Unless the return is due to our mistake or a defective item, you are responsible for the return shipping costs. We recommend using a trackable shipping method to ensure the safe delivery of the items back to us.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer service team immediately. We will work with you to resolve the issue by providing a replacement or a refund.
At Chandrabazaar.com, our utmost goal is your satisfaction with your purchase. If you have any concerns or questions regarding our refund policy, please do not hesitate to reach out to our customer service team. We are dedicated to providing exceptional after-sales service and ensuring your hard-earned money is well-spent on our website.
Please note that our refund policy is subject to change, and the most up-to-date version will always be available on our website. Before making a purchase, we kindly ask you to review our refund policy to stay informed.